Terms & Conditions

• 1. Introduction

These Terms and Conditions (“Terms”) apply to all quotations, proposals, statements of work, orders, projects and services marketed or supplied through the 1StopWEB brand, including services advertised on 1stopweb.co.uk.

1StopWEB is the website design, software development and digital-services brand associated with 1 STOP WEB LIMITED (company number 07682857) and 1 STOP PRINT LIMITED (company number 06554958). Unless a quotation, contract or order confirmation expressly states otherwise, the legal contracting party, service provider and invoicing entity is 1 STOP PRINT LIMITED.

Accordingly, quotations, invoices, receipts and payment requests may be issued by 1 STOP PRINT LIMITED even where communications, proposals, websites or project materials display the 1StopWEB name or branding. References in these Terms to “1StopWEB”, “we”, “us” or “our” mean 1 STOP PRINT LIMITED in its capacity as the contracting supplier, unless the relevant written agreement identifies 1 STOP WEB LIMITED as the contracting party.

Our services may include website design, website development, software development, e-commerce development, content management systems, integrations, consultancy, branding, graphic design, hosting, domain registration, email services, maintenance, technical support, search engine optimisation, digital marketing, cloud services and other related digital services.

These Terms form part of every agreement between us and the Client unless we expressly agree otherwise in writing. Where a quotation, proposal, statement of work, service schedule or signed contract conflicts with these Terms, the documents will apply in the following order: signed contract, statement of work, accepted quotation or proposal, service schedule, and then these Terms.

2. Company details and contracting entity

3. Definitions

Agreement

The contract formed by these Terms together with the accepted quotation, proposal, statement of work, order confirmation and any applicable service schedule.

Business Day

Monday to Friday, excluding public holidays in England.

Client Content

All text, images, video, data, logos, trade marks, instructions, credentials and other materials supplied by or on behalf of the Client.

Deliverables

The work products expressly identified in the agreed scope, such as designs, webpages, software modules, reports or configuration work.

Project

The work described in an accepted quotation, proposal or statement of work.

Services

All services supplied by us under the Agreement.

Third-Party Service

A service, platform, licence, plugin, API, theme, hosting provider, payment gateway or other product supplied by a third party.

4. Acceptance of these Terms

You accept these Terms when you sign or electronically accept a quotation, instruct us to begin work, pay a deposit or invoice, provide materials for the Project, approve a proof, create an account with us, or continue using a recurring Service after receiving these Terms.

The person accepting the Agreement on behalf of an organisation confirms that they have authority to bind that organisation.

5. Brand and contracting-party clarification

1StopWEB may be used on websites, quotations, proposals, email signatures, project-management systems, support communications and marketing materials as the specialist web and digital-services brand.

The use of the 1StopWEB name does not by itself change the legal supplier. The legal supplier will be the company identified in the accepted quotation, statement of work, contract or order confirmation. Where no legal supplier is expressly named, the supplier will be 1 STOP PRINT LIMITED.

Invoices for 1StopWEB projects are normally issued by 1 STOP PRINT LIMITED. Payment of an invoice issued by 1 STOP PRINT LIMITED confirms the Client’s acceptance that 1 STOP PRINT LIMITED is the contracting and invoicing entity for the relevant Services.

6. Quotations, estimates and proposals

Unless stated otherwise, quotations are valid for 30 days from their issue date. After that period, we may withdraw or revise the quotation.

A quotation is based on the information available when it is prepared. It covers only the products, services, features, pages, integrations, revisions and Deliverables expressly listed. Anything not expressly included is outside the scope and may be quoted separately.

Estimates are given in good faith but are not fixed prices unless expressly described as a fixed quotation. Where the scope, requirements, technical circumstances or third-party costs change, we may revise an estimate or issue a change quotation.

Unless expressly stated, prices exclude VAT, third-party fees, premium licences, stock assets, paid fonts, copywriting, photography, data entry, translation, hosting, domains, email accounts, advertising spend and travel.

We may correct clerical or pricing errors before the Agreement is formed. We may also withdraw a quotation where a third-party supplier changes its price or availability before the Client accepts it.

7. Scope of work and change requests

The agreed scope is the description of Services and Deliverables in the accepted quotation, proposal or statement of work. The Client should review the scope carefully before accepting it.

Requests that add, remove or materially change functionality, design, content, integrations, user roles, reports, workflows, pages, product data, technical architecture or delivery assumptions will be treated as change requests.

We may provide a separate quotation, revised timeline or hourly estimate for a change request. We are not required to begin additional work until the Client approves the price and any revised schedule in writing.

Small changes may, at our discretion, be completed at our current hourly rate without a separate formal proposal where the Client has authorised hourly work.

Work already completed may need to be revised or discarded following a change request. Such work remains chargeable.

8. Deposits, invoices and payment

Unless otherwise stated in the accepted quotation or contract, all invoices are issued by 1 STOP PRINT LIMITED and must be paid to 1 STOP PRINT LIMITED using the payment details shown on the invoice.

8.1 Deposits and staged payments

Unless otherwise agreed, a deposit is required before work begins. The quotation will state the deposit amount and any milestone payments. Common arrangements include 50% on acceptance and 50% before launch, or staged payments linked to project milestones.

A deposit reserves production time and contributes towards discovery, planning, administration and work undertaken. For business Clients, deposits are non-refundable once work has begun, except where we agree otherwise or where required by law. For consumers, any retained amount will be limited to work performed and losses reasonably incurred, subject to statutory rights.

8.2 Payment due dates

Invoices are payable by the due date stated on the invoice. Where no date is stated, payment is due within 7 calendar days. Recurring Services are normally payable in advance.

We may pause work, withhold Deliverables, prevent launch, suspend Services or decline further support while an invoice is overdue.

8.3 Late payment

For business-to-business debts, we may charge statutory interest and fixed recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, or any replacement legislation. We may also recover reasonable debt-collection and legal costs where permitted.

8.4 No set-off

Business Clients must pay invoices in full without deduction, set-off or withholding, except where required by law or agreed by us in writing.

8.5 Final payment

Unless otherwise agreed, all outstanding amounts must be paid before a website or system is launched, transferred, handed over, made publicly accessible or released to the Client.

9. Client responsibilities

The Client must:

• provide complete, accurate and timely instructions, content, credentials, approvals and feedback;
• appoint one authorised contact who can make decisions and approve work;
• ensure supplied content is lawful, accurate and owned or properly licensed;
• review proofs, demonstrations and Deliverables carefully;
• maintain secure copies of its original content, data and credentials;
• obtain any legal, regulatory, accessibility, tax, privacy or industry-specific advice required for its business;
• pay all invoices and third-party fees when due; and
• co-operate with reasonable requests necessary to deliver the Project.

We are not responsible for delays, errors or additional costs caused by incomplete, inaccurate, late or contradictory instructions.

10. Proofs, demonstrations and approvals

We may provide wireframes, visual designs, prototypes, staging links, screenshots, demonstrations or other proofs for review.

The Client must check all proofs carefully, including wording, contact information, pricing, product information, links, forms, calculations, images, branding, spelling, layout, functionality, legal notices and mobile presentation.

Approval may be given by email, project-management system, electronic signature, recorded message or another written method. Once approved, the approved item is treated as accepted and we may proceed to the next stage.

Corrections required because the Client approved an error, omitted information or later changed its mind are chargeable and may affect the schedule.

Silence is not normally treated as approval. However, where a Client has failed to respond after reasonable reminders, we may pause or archive the Project under section 12.

11. Design revisions

The quotation will state the number or type of revisions included. “Revision” means a reasonable adjustment to an existing concept, not a new concept, complete redesign or material change of brief.

Unlimited revisions are not included unless expressly stated. Additional revisions are charged at our current hourly rate or under a separate quotation.

Revision requests should be consolidated and supplied by the authorised Client contact. Conflicting instructions from different people may be disregarded until the Client confirms a single direction.

12. Project timelines and delays

Delivery dates are estimates unless expressly agreed as fixed in writing. A Project schedule depends on timely Client responses, approvals, payments, content and third-party availability.

Where the Client delays feedback, content, access, approval or payment, the schedule will automatically move. We are not obliged to keep the original production slot available.

When the Client later responds, work will resume according to our current availability. A delay by the Client may therefore result in a longer resumption period than the original delay.

We are not liable for missed opportunities, launch dates, campaigns, revenue or events caused by estimated dates changing, except to the extent liability cannot legally be excluded.

13. Inactive, abandoned and reopened projects

If the Client does not provide a required response, approval, payment, content or instruction for 30 days, we may mark the Project as inactive and remove it from active production scheduling.

If the Client remains unresponsive for 90 days, we may close and archive the Project. Amounts already paid will be applied against work performed, reserved production time, committed third-party costs and reasonable losses. Any remaining sum will be dealt with in accordance with the Agreement and applicable law.

Reopening an inactive or archived Project is subject to our availability, the continued availability of files and technology, payment of outstanding invoices, and acceptance of an updated quotation.

Original prices, deadlines and technical assumptions do not remain open indefinitely. Where a Client returns after months or years, we may re-scope and re-price the Project using current rates, current technology, current supplier prices and current requirements.

New features, modernisation, compatibility work, migrations, security updates, rebuilding outdated code and replacing unsupported third-party components are outside the original scope unless expressly included.

We may delete working files, temporary backups, staging websites and archived project materials 12 months after the last meaningful Client communication, completion or termination, unless a longer retention period is agreed in writing or required by law.

14. Website and software development

We will use reasonable care and skill to provide the Services described in the scope. Software development is iterative and may require technical decisions or minor variations that do not materially reduce the agreed functionality.

Unless expressly stated, the Project does not include compatibility with obsolete browsers, discontinued devices, unsupported operating systems or software released after the acceptance date.

Custom development may rely on open-source packages, frameworks and third-party components. Those components remain subject to their own licences and may change, become unsupported or contain defects outside our control.

Performance, load capacity and scalability depend on hosting, data, usage patterns, third-party APIs, implementation assumptions and Client behaviour. Specific performance or capacity guarantees apply only where expressly agreed and tested against stated criteria.

We may use development tools, reusable libraries, pre-existing code, internal frameworks and general know-how in providing the Services. These remain ours or their respective owners’ property.

15. Third-party products and services

Third-Party Services may include hosting, domain registration, email, payment gateways, plugins, themes, APIs, stock assets, fonts, analytics, advertising platforms, cloud infrastructure and software subscriptions.

Third-Party Services are governed by the supplier’s own terms, privacy notices, availability and pricing. We do not control and are not responsible for their outages, security incidents, policy changes, discontinued features, price increases, account restrictions or data-processing practices.

The Client is responsible for ongoing renewal fees unless the quotation states that we will manage them. Where we purchase a Third-Party Service on the Client’s behalf, the Client must reimburse us in advance or on demand.

Third-party licences are generally non-refundable once purchased or activated.

16. Domains, hosting and email services

15.1 Domain names

Domain registration is subject to availability and registry rules. We cannot guarantee registration until the registry confirms it. The Client must provide accurate registrant information and keep it updated.

Domains may be registered in our account for administrative convenience unless otherwise agreed. Following full payment and a valid request, we will reasonably assist with transfer, subject to registry rules, security checks and settlement of outstanding charges.

15.2 Hosting

Hosting is normally billed in advance. We may suspend hosting for overdue payment, security threats, unlawful use, excessive resource use or breach of these Terms.

No hosting platform is guaranteed to be uninterrupted or error-free. Planned maintenance, emergency maintenance, supplier outages and internet failures may affect availability.

15.3 Email

Email delivery, spam filtering and reputation depend on third-party networks and recipient systems. We do not guarantee that every message will be delivered, received or accepted.

The Client must use strong passwords, multi-factor authentication where available and lawful mailing practices. Bulk or unsolicited email is prohibited unless expressly supported by the relevant service and compliant with applicable law.

17. Maintenance, retainers and technical support

Maintenance and support are included only where expressly stated. Otherwise, post-launch work is chargeable.

A maintenance plan may include specified updates, monitoring, backups, content changes or support hours. Unused hours expire at the end of the billing period unless the plan states otherwise.

Maintenance does not normally include redesigns, new features, major version upgrades, recovery from Client changes, third-party failures, malware introduced through Client credentials, content entry, SEO work or support for unrelated systems.

Response times are targets, not guaranteed resolution times, unless a separate service-level agreement applies.

We may require access credentials and authorisation to diagnose an issue. Time spent investigating an issue that is outside our responsibility may be chargeable.

18. Search engine optimisation and digital marketing

Search engines, advertising networks and social platforms control their own algorithms, policies and account decisions. We do not guarantee rankings, traffic, leads, sales, approval of advertisements or any particular commercial outcome.

Results may be affected by competition, market changes, website history, Client actions, third-party changes and algorithm updates.

Advertising spend and platform charges are separate from our fees unless expressly stated. The Client remains responsible for the accuracy and legality of advertisements, offers, claims and landing-page content.

19. Content, accessibility and legal compliance

The Client is responsible for the final accuracy, legality and suitability of Client Content and for obtaining professional advice relevant to its industry.

Unless expressly included, our Services do not constitute legal, financial, medical, regulatory, tax or accessibility advice.

The Client must ensure that its website has appropriate privacy information, cookie controls, terms, consumer information, accessibility measures and sector-specific notices. We may implement materials supplied or approved by the Client, but the Client remains responsible for their legal adequacy.

We may refuse or remove content that appears unlawful, defamatory, infringing, misleading, malicious or harmful.

20. Intellectual property and ownership

Until all amounts due under the Project are paid in full, all rights in Deliverables created by us remain with us.

After full payment, the Client receives the ownership or licence expressly stated in the quotation. Where the quotation is silent, the Client receives a non-exclusive, perpetual licence to use the final Deliverables for its own business purposes.

We retain ownership of pre-existing materials, reusable code, development tools, libraries, templates, methods, concepts, know-how and generic components. The Client receives only the rights necessary to use them as part of the final Deliverables.

Open-source and third-party materials remain subject to their respective licences.

Editable design files, raw working files, rejected concepts, internal notes, deployment scripts and source repositories are not included unless expressly stated.

Unless the Client requests confidentiality in writing before launch, we may identify the Client and display non-confidential Deliverables in our portfolio, website, proposals and award submissions.

21. Testing, acceptance and launch

Before launch, the Client will be given a reasonable opportunity to test the Deliverables and report material issues against the agreed scope.

Deliverables are treated as accepted when the Client approves them, launches or uses them in production, fails to report a material issue within 10 Business Days of delivery, or requests further work that is not corrective work under the agreed scope.

We may delay launch until final payment, required approvals, legal content, credentials and launch instructions have been received.

The Client is responsible for post-launch operational decisions, content management, user permissions and business processes unless an ongoing support service applies.

22. Warranty and bug-fixing period

Unless otherwise stated, we provide a 30-day bug-fixing period starting on launch or delivery. During that period, we will correct reproducible defects where the Deliverables materially fail to perform the functionality expressly included in the agreed scope.

The bug-fixing period does not cover:

• new features or changed requirements;
• content or configuration changes made by the Client or another supplier;
• third-party updates, outages or discontinued services;
• browser, device or operating-system versions released after acceptance;
• hosting, security or performance issues outside our control;
• errors caused by inaccurate Client Content or data; or
• issues that cannot be reproduced.

After the bug-fixing period, work is chargeable unless covered by a maintenance agreement.

23. Security, credentials and backups

We will take reasonable technical and organisational measures appropriate to the Services, but no system can be guaranteed completely secure.

The Client must protect passwords, restrict administrator access, use multi-factor authentication where available, install updates where responsible for doing so, and promptly notify us of suspected compromise.

Unless a managed backup service is expressly included, the Client is responsible for maintaining current backups of its website, data, email and content.

We are not responsible for loss caused by weak credentials, Client actions, unsupported software, unauthorised third-party changes, malware, supplier failures or the Client’s failure to maintain backups, except to the extent caused by our failure to exercise reasonable care and skill.

24. Cancellation, deposits and refunds

23.1 Cancellation by a business Client

A business Client may request cancellation in writing. The Client must pay for all work performed, committed resources, non-cancellable third-party costs and reasonable losses arising from cancellation. Deposits will be applied against those amounts and are not automatically refundable.

23.2 Cancellation by a consumer

Where the Client is a consumer and the Agreement is made at a distance or off-premises, statutory cancellation rights may apply. If the consumer asks us to begin Services during a statutory cancellation period, the consumer may be required to pay a proportionate amount for Services supplied before cancellation. Where Services are fully performed following the consumer’s express request and acknowledgement, the statutory right to cancel may be lost to the extent permitted by law.

23.3 Bespoke and digital work

Design, development and configuration work is created to the Client’s requirements. Once work has begun, refunds are assessed by reference to work completed, resources reserved, licences purchased and costs incurred, rather than solely by whether the final Project has launched.

23.4 Non-refundable items

Domain registrations, SSL certificates, software licences, stock assets, premium themes, plugin licences, cloud services and other third-party purchases are non-refundable once ordered or activated, unless the supplier refunds us.

23.5 Recurring Services

Hosting, maintenance and subscription Services may be cancelled in accordance with the notice period stated in the applicable quotation or service schedule. Fees already paid for a current billing period are non-refundable unless required by law or we agree otherwise.

23.6 Refund processing

Approved refunds will normally be made to the original payment method within 10 Business Days. Bank or payment-provider processing times are outside our control.

23.7 Statutory rights

Nothing in these Terms limits any mandatory rights available to consumers, including rights relating to services performed without reasonable care and skill or digital content that does not conform to the contract.

25. Suspension and termination

We may suspend or terminate Services immediately where:

• an invoice is overdue;
• the Client materially breaches the Agreement and does not remedy the breach within a reasonable period after notice;
• the Client uses Services unlawfully or creates a security risk;
• a third-party provider requires suspension;
• the Client becomes insolvent or appears unable to pay its debts; or
• continuing the Services would expose us or another person to legal, regulatory, reputational or technical risk.

Termination does not affect accrued rights. The Client must pay all amounts due for work performed and costs committed up to termination.

Following termination and payment of all sums due, we will provide reasonable assistance to transfer Client-owned materials where technically practicable. Additional migration or handover work is chargeable.

26. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the previous paragraph, we are not liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill, anticipated savings, data or reputation.

We are not liable for failures caused by Third-Party Services, Client Content, Client instructions, unauthorised changes, cyberattacks despite reasonable precautions, internet failures, supplier outages or events outside our reasonable control.

For business Clients, our total aggregate liability arising from a Project or recurring Service is limited to the fees paid or payable to us for the affected Project or during the six months immediately preceding the event giving rise to the claim, whichever is lower, except where a different cap is stated in a signed contract.

For consumers, these limitations apply only to the extent they are fair, reasonable and permitted by law.

The Client should maintain appropriate insurance and business-continuity arrangements for losses that exceed these limits.

27. Client indemnity

For business Clients, the Client will indemnify us against third-party claims, losses and reasonable costs arising from Client Content, the Client’s unlawful instructions, infringement of third-party rights, misuse of the Deliverables, or the Client’s breach of applicable law, except to the extent caused by our negligence or breach.

28. Data protection

Each party will comply with applicable data-protection law, including the UK GDPR and Data Protection Act 2018.

Where we process personal data solely on the Client’s documented instructions, the parties will enter into any controller-processor terms required by law. Those terms may be included in a separate data-processing agreement.

The Client is responsible for establishing a lawful basis, providing required privacy information, responding to data-subject requests and ensuring that its instructions are lawful.

We may use appropriate sub-processors and cloud suppliers to provide the Services, subject to applicable legal safeguards.

Our own use of contact, billing, support and account information is described in our Privacy Policy.

29. Confidentiality

Each party will keep the other party’s confidential information secure and will use it only for the Agreement. This obligation does not apply to information that is public through no breach, was lawfully known already, is received lawfully from another source, or must be disclosed by law.

We may share confidential information with employees, contractors and suppliers who need it to provide the Services and are subject to appropriate confidentiality obligations.

30. Events outside reasonable control

Neither party is liable for delay or failure caused by events outside its reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, industrial action, utility failure, internet outage, cyberattack, government action, supplier failure or failure of a major cloud platform.

The affected party will take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.

31. Complaints procedure

Complaints should be sent to info@1stopweb.co.uk with the Client’s name, Project or invoice reference, a clear description of the issue and the requested outcome.

We will normally acknowledge a complaint within three Business Days and aim to provide a substantive response within 14 Business Days. Complex matters may take longer, in which case we will provide an update.

The Client must allow us a reasonable opportunity to investigate and, where appropriate, correct the issue before commissioning another supplier or claiming external costs.

If the complaint remains unresolved, the parties should first attempt in good faith to resolve it through senior representatives or mediation before starting court proceedings, except where urgent relief is required.

32. General terms

31.1 Notices

Notices may be sent by email to the most recent address supplied by the receiving party. A notice is treated as received on the next Business Day unless a delivery failure is received.

31.2 Assignment

The Client may not assign the Agreement without our written consent. We may assign or subcontract all or part of the Agreement, provided this does not materially reduce the Client’s rights.

31.3 Entire agreement

For business Clients, the Agreement constitutes the entire agreement relating to its subject matter and replaces previous discussions or representations, except in cases of fraud.

31.4 Severability

If any provision is invalid or unenforceable, the remaining provisions continue in effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable where legally possible.

31.5 No waiver

A delay or failure to enforce a right is not a waiver of that right.

31.6 Third-party rights

Unless expressly stated, no person other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce the Agreement.

31.7 Changes to recurring-service terms

We may update these Terms for future work or recurring Services by giving reasonable notice. Material changes will not retrospectively alter a completed fixed-price Project.

33. Governing law and jurisdiction

The Agreement is governed by the law of England and Wales.

For business Clients, the courts of England and Wales have exclusive jurisdiction. Consumers may have the right to bring proceedings in another UK jurisdiction where applicable consumer law permits.

34. Contact us